1.  Browse Products: Search items by using one of several different searching methods on our site. Browse items by category or do a quick keyword search from almost any page. Once you've found what you are looking for, click on the item's name to see more information.

2.  Add Items to Your Shopping Cart:  Simply select the "Buy Now" button located next to the item that you'd like to purchase. Each item will remain in your cart until you remove or purchase it. View items in your cart at any time by selecting the "Shopping Cart" link at the top of most pages.

3. Changing Item Quantities in Your Shopping Cart: If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, merely change the number in the "Quantity" box. Be sure to click the "Update" button to recalculate and see your new subtotal.

4.  Deleting Items in Your Cart: To delete an item in your Shopping Cart, click the "Remove" button.

5.  Check Out: When you are ready to send us your order, select the "Checkout" button which is located at the bottom of the Shopping Cart page. (You can get there from any page on site by clicking on the "Checkout" button.) This will take you through a simple step-by-step process to complete your order.

6.  You will need to enter: your email address and additional order details such as: credit card billing address, shipping address, shipping option and method of payment. This automatically will create an account that will speed your checkout on future purchases with us. Credit card information is not retained on servers! All information is subject to our strict privacy policy.

7.  Print your Confirmation Page: You will be presented with a confirmation page that has a unique confirmation number, acknowledging your purchase transaction. We recommend that you print this page in case we are unable to confirm your order via email.

8.  Email Confirmation: We will send you an email to confirm that our warehouse has received your order.  Most of the time we also send an email with tracking information on the shipping day. This lets you know that your order has been shipped and include tracking information, if available. 

9.  Phone Orders: You can place your order, check the status of your order or review a past order, and get answers to questions about products you are ordering from FragranceShop.com by calling toll-free 1-877-939-9397 from 10:00 AM until 5:00 PM Eastern Time Monday through Friday. 

What are my payment options?
We accept MasterCard, Visa, American Express and Discover. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order.
 

What are your shipping charges and How long does shipping take?

We offer FREE Standard shipping on orders over $150 (lower 48 states only). Free shipping will be automatically applied to orders over $150.  (HI, AK, PR, VI, Guam, PO Boxes, APO/FPO and International Orders are excluded) 

*Deliveries are normally made on business days, no weekend delivery. A business day is considered to be Monday through Friday, not including holidays. 
 

Are all items in-stock? 
Generally, over 85% of the items listed on our website are in stock. However, all items listed are subject to availability. Our online inventory is not real-time and there may be items listed that are not currently in stock.

Do you charge sales tax? 
State laws require a New Jersey-based business to collect sales tax on orders shipped to New Jersey addresses. If you place an order and have it shipped within the state of New Jersey, the proper sales tax will be added to your order. We are currently not required to collect sales tax on orders shipped to residents of any other states.

Do you ship to APO/FPO?
Yes, we do ship to APO/FPO addresses via US Postal Service. The shipping charges are the same as if you are shipping to the USA.

Do you accept international orders?
Yes, We do accept international orders from select countries.

All International customers must provide the following documents by email or fax 1-732-231-0448 after placing the order:

We will not be able to process your order without these documents.