Is
your website secure?
We have appropriate
security measures in place to protect against the
loss, misuse or alteration of information that we
have collected from you at our site so you can feel
comfortable and secure when shopping. When you see
either a solid key icon or a locked padlock icon at
the lower portion of your browser window then the
site is secured through Secure Sockets Layer (SSL).
We always use industry-standard encryption
technologies when transferring and receiving your
personal information on our site. Pages requesting
personal information should always have one of these
icons.
What
is your return policy?
We want to make sure you
are completely satisfied with your purchases. If for
any reason you are not happy with your purchase, you
may return it within 30 days of delivery for a full
refund of the purchase price, less shipping
and any gift wrapping charges. If you received free shipping on your order and decide to return or exchange that order, a shipping charge of $6.95 (or the actual cost if higher) will be deducted from your refund. If you paid by PayPal, a PayPal fee of 2.9% will be deducted from your refund. Returned merchandise
must be unopened and in its original packaging to ensure full credit. A 15%
restocking fee will be charged if the product has
been opened. Used merchandise can not be returned for credit or refund. All orders over $500 are subject to a 15% restocking fee. Return Authorization Numbers are required
on all returns. To obtain a Return Authorization
Number, please
Click Here to email us and a Customer Service
Representative will be happy to assist you. Unclaimed, refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Please Note: Due
to health regulations, we regret that we cannot
accept returns of the following items: Makeup, Skin
Care and Hair Care Products.
What is my merchandise arrives damaged or defective?
If your merchandise arrives damaged or defective, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for UPS inspection.
How
can I cancel an order?
Unfortunately, we are unable to cancel or modify orders once they have been submitted. You may return your purchase within 30 days, please see our return policy above.
Copyright Information
All of the
information contained in this website, including the
site design, graphics, and text is Copyright (c) 2020 FragranceShop.com. All rights reserved. Any
other trademarks, company names, product names,
and/or logo set forth in this website are the
property of their respective owners.
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