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have collected from you at our site so you can feel
comfortable and secure when shopping. When you see
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the lower portion of your browser window then the
site is secured through Secure Sockets Layer (SSL).
We always use industry-standard encryption
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is your return policy?
We want to make sure you
are completely satisfied with your purchases. If for
any reason you are not happy with your purchase, you
may return it within 30 days of delivery for a full
refund of the purchase price, less shipping
and any gift wrapping charges. If you received free shipping on your order and decide to return or exchange that order, a shipping charge of $5.95 (or the actual cost if higher) will be deducted from your refund. Returned merchandise
must be unopened and in its original packaging to ensure full credit. A 15%
restocking fee will be charged if the product has
been opened. Used merchandise can not be returned for credit or refund. All orders over $500 are subject to a 15% restocking fee. Return Authorization Numbers are required
on all returns. To obtain a Return Authorization
Click Here to email us and a Customer Service
Representative will be happy to assist you.
Please Note: Due
to health regulations, we regret that we cannot
accept returns of the following items: Makeup, Skin
Care and Hair Care Products.
What if my merchandise arrives damaged or defective?
If your merchandise arrives damaged or defective, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for UPS inspection.
can I cancel an order?
If for some
reason you placed an order you don't want, please
call us immediately to
find out whether there is time to cancel the order.
We will try to accommodate you but may not be able
to in all instances.
Copyright Information All of the
information contained in this website, including the
site design, graphics, and text is Copyright (c)
2010 FragranceShop.com. All rights reserved. Any
other trademarks, company names, product names,
and/or logo set forth in this website are the
property of their respective owners.
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Phone: Customer Service by email only (Due to COVID-19 Outbreak)
Business Hours: Mon - Fri / 10:00AM - 6:00PM EST
Important update - As a precautionary health measure for our employees in light of COVID-19, we will be answering all customer service questions through Email We apologize for any inconvenience this may cause
* MSRP: Manufacture Suggested retail Price listed is provided by the manufacture of each brand. MSRP is a reference point we use to discount products sold online. There may not be substantial sales at MSRP.